Shipping
Shipping is FREE on all orders over $99 to customers within the United States (excluding Hawaii & Alaska)
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order for most brands.
Please note - some brands require additional handling time with larger products as they package the items as they are ordered.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@greenlightheating.com.
International Orders:
Please be aware that our products are made specifically for the U.S. market. Currently, we do not ship internationally.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged, please send photos to sales@greenlightheating.com. Then visit our Returns page and log your return claim online.
Important Notice: Freight LTL Shipment
Once the item arrives at your city or a nearby city, the dispatcher will contact you to schedule a delivery date and time that suits you. It is crucial to set up an appointment before the item can be delivered.
Please note that you must be present at the delivery address within the designated delivery window to receive and sign for the item. The dispatcher will provide you with available dates, and delivery appointments can only be scheduled on weekdays (Monday through Friday) during 8 am - 12 pm or 12 pm - 4 pm delivery windows. Depending on the freight company, the delivery window time may vary, and a specific delivery time cannot be scheduled (e.g., 9:00 am).
Make sure that the phone number provided during checkout is reachable, and avoid screening calls until the item has been delivered.
The delivery of the item will be made via a lift-gate truck with a single delivery person. The item will be dropped off at your doorstep or the nearest accessible area to your door, although due to the size of the item, this may not be possible.
Lastly, ensure that you keep all the packing materials, including the pallet, in case of returns, which would require the original packing materials.